There are several possible reasons:
- The confirmation e-mail may have been blocked by a spam filter. Please check the spam folder of your e-mail account.
- Your order was not completed properly, e.g. you were not transfered back to our shop from the website of a payment provider. Please check if a payment has been made. If so, please contact us. If not, please try to order again.
- There might be a spelling error in the e-mail address you provided. Please login to your user account and check the e-mail address.