Arroway Textures


Arroway Textures Shop

Questions concerning the order process, payment methods and delivery in general.

  • Do I have to pay customs dues/taxes when importing your products into my country?

    The following rules apply:

    • Deliveries inside Germany are always taxed at the rate of 19%. 
    • Deliveries inside the European Union are tax-free if the customer provides us with a valid VAT-ID. If not, the German USt/VAT of 19% is applied.
    • Deliveries to countries outside the EU are always tax-free, but may be subject to taxation and/or customs dues according to the regulations of the destination country.

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  • I have placed an order, but did not receive any confirmation via e-mail.

    There are several possible reasons:

    • The confirmation e-mail may have been blocked by a spam filter. Please check the spam folder of your e-mail account.
    • Your order was not completed properly, e.g. you were not transfered back to our shop from the website of a payment provider. Please check if a payment has been made. If so, please contact us. If not, please try to order again.
    • There might be a spelling error in the e-mail address you provided. Please login to your user account and check the e-mail address.

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  • I received a broken disk...

    No problem. We will of course replace any damaged/unreadable disks as long as the following conditions apply:

    • The disk was damaged/unreadable on arrival, either due to a production error or caused during shipping.
    • The disk really IS damaged. Sometimes older DVD drives have trouble reading DVD-R disks. Please try the disk in another (newer) drive.

    Please contact us to report a damaged disk.

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  • What is a 'VAT ID' and where can I get one?

    VAT (Value Added Tax) is a tax that is added to the value of a product when it is manufactured and is paid by the customer at the time of purchase.

    An European VAT ID is an unique alphanumeric code released by each country to their citizens and organizations, see table below.

    CountryLocal nameAbbreviationCountry codeFormat
    AustriaUmsatzsteuer-IdentifikationsnummerUIDAT9 characters, the first position following the prefix is always "U" - e.g. ATU99999999
    BelgiumBTW identificatienummer / Numéro de TVABTW-nrBE10 digits, the first digit following the prefix is always zero ("0") - e.g. BE0999999999
    BulgariaИдентификационен номер по ДДС

    Identifikacionen nomer po DDS

     BG9-10 digits
    CyprusΑριθμός Εγγραφής Φ.Π.Α.

    Arithmós Engraphḗs PH.P.A.

     CY9 characters - e.g. CY99999999L
    Czech RepublicDaňové identifikační čísloDIČCZ8, 9 or 10 digits
    DenmarkMomsregistreringsnummerCVRDK8 digits, 4 blocks of 2 - e.g. DK99 99 99 99
    EstoniaKäibemaksukohuslase numberKMKREE9 digits
    FinlandArvonlisäveronumeroALV nroFI8 digits
    France and MonacoNuméro d'identification à la taxe sur la valeur ajoutéeNo. TVAFR11 digits, the first and/or the second value can also be a character - e.g. FRXX 999999999
    GermanyUmsatzsteuer-IdentifikationsnummerUSt-IdNr.DE9 digits
    GreeceΑριθμός Φορολογικού Μητρώου

    Arithmós Phorologikoú Mētrṓou

    ΑΦΜEL9 digits
    HungaryKözösségi adószám HU8 digits
    IrelandValue added tax identification no.VAT noIE8 digits, the second can be a character and the last one must be a character - e.g. IE9S99999L (S = letter/digit/"+"/"*", L = letter)
    ItalyPartita IVAP.IVAIT11 digits
    LatviaPievienotās vērtības nodokļa (PVN) reģistrācijas numursPVNLV11 digits
    LithuaniaPVM mokėtojo kodasPVMLT9 or 12 digits
    LuxembourgNuméro d'identification à la taxe sur la valeur ajoutéeNo. TVALU8 digits
    MaltaVat reg. no.Vat No.MT8 digits
    NetherlandsBTW nummerBTW nrNL12 characters - e.g. NL999999999B99
    PolandNumer Identyfikacji PodatkowejNIPPL10 digits, last one is a "control digit"
    PortugalPT - Número de Idenfificação de Pessoal Colectiva (NIPC) - Número de Identificação Fiscal / Contribuinte (NIF)NIPC / NIFPT9 digits
    RomaniaCod de înregistrare în scopuri de TVACFRO2-10 digits
    SlovakiaIdentifikačné číslo pre daň z pridanej hodnotyIČ DPHSK10 digits
    SloveniaDavčna številkaID za DDVSI8 digits
    SpainCódigo de Identificación FiscalCIFES9 digits, the first or the last value can also be a character - e.g. ESX9999999X
    SwedenVAT-nummer or momsnummerMomsnr.SE12 digits, of which the last two are always 01.
    United Kingdom and Isle of ManValue added tax registration numberVAT Reg NoGBregular: 9 digits (block of 3, block of 4, block of 2 - e.g. GB999 9999 99); branch traders: 12 digits (as for 9 digits, followed by a block of 3 digits); government departments or health authorities: 5 characters starting with GD (e.g. GBGD999) or HA (e.g. GBHA999)


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  • Do you ship to my country?

    Most likely! Generally, we ship world-wide. If you can't find your country in the select box of the address form, this can have several reasons:

    • We might just have forgotten to add it. Please let us know.
    • Your country imposes such heavy import regulations, that we just cannot reasonably comply with them. Please don't take it out on us!

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  • How much are your products in my currency?

    There are several websites which provide currency conversion, e.g. x-rates.com.

    Another quick way would be to use Google. Just enter 'EUR USD' as a search (substitute USD with your currency).

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